Shipping & Refunding Information
Our goal is to offer you the best shipping options beginning in Palestine WestBank, Jerusalem and the 48th Palestinian locations. Every day, we deliver our customers, ensuring that we provide the very highest levels of responsiveness to you at all times.
PS : Soon we will be offering worldwide shipping .
The time frame for order delivery is divided into three parts:
Processing time for Ordinary products : Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 1 days after the order is placed.
Processing time for Handmade and embroidery : Handmades needs a processing time of 2-4 weeks depends on the size of the embroidery, these products will be signed with “Handmade” label,we will be updating you with the shipping information needed for such products.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.delivery usually takes about 1 business days.
Reguler Delivey: This refers to the time it takes for items to deliver, this usually takes 1-3 days.
PS : total time delivery time is 2-5 days: Prime Delivery works now in ramallah for products with green prime label on it, all the shipping process takes 24h of delivery after the order is placed.
Prime Delivery works now in ramallah for products with green prime label on it, all the shipping process takes 24h of delivery after the order is placed.Please note that the “Fast delivery-24 h” delivery is running now inside Ramallah and it’s Villages and costs 9$. We are working on making this service running in Westbank, Jerusalem, and Occupied Palestine.
Cost of Shipping & Free Shipping:
We offer free shipping for 100$ or more orders. Otherwise shipping cost depends on the shipping zone , which is divided into 3 zones for now as below:
Wesbank : 5.5 $ / aprox 20 NIS .
Jerusalem : 9 $ / aprox 31 NIS .
4th Palestinian occupied cities : 18 $ / aprox 65 NIS .
4th Ramallah Mixed (When you’re delivering to ramallah, but your basket cotains fast delivery products and normal products, you can choose ramallah mixed so you can deliver the fast delivery products within 24 hours alone , and normal products afterward whithin 2-5 days ) : 15 $ / aprox 53 NIS .
Refunding & Unhappy customers:
For any reason the ordered is not delivered we encourage you to patiently wait for another 2 business days and contact us and we will make sure that you are informed about the delivery status and satisfied .
If for any reason the product is not matching the pictures, or you were not happy by the delivery for being late more than 2 days, please contact us and you will be refunded .